VEGAMOUR FAQ | Frequently Asked Questions

Check most frequently asked questions about VEGAMOUR products here. If you still need help, please contact our support team here.

Brow

Yes, VEGAMOUR brow serums will still work on microbladed or tattooed skin and will not damage any tattooed areas. 

Hair

Healthy hair begins with a healthy scalp! Our GRO Scalp Detoxifying Serum is a clean, clinically tested formula that features botanicals and b-SILK™️ protein to repair and maintain scalp health for ultimate hair wellness. 

We get this question a lot. Only your doctor can you tell you what's safe for you, but, we can tell you that the reason that most serums aren't safe for pregnant women is because they contain hormones. The more common hair serums contain minoxidil, which is a drug. VEGAMOUR hair serum does not contain synthetic hormones, nor do they contain drugs. They're always vegan and natural. But just to be sure, we'd recommend that you take a list of the ingredients (found on any product page) to your doctor.

GRO Hair Serum is meant for daily use even after GRO Revitalizing Shampoo and Conditioner or GRO+ Advanced Replenishing Shampoo and Conditioner so skipping it is not recommended. 

Yes! Our hair serum work at the follicle level, so whether you've permed, processed, or colour-treated your hair, you can still get great results. 

VEGAMOUR uses natural ingredients to help your body restore the natural process it uses to produce lashes, brows, and gorgeous locks in the first place. Most other lash or brow products either contain hormones, or they're simply conditioners that stop breakage. Other hair serums or growth products often contain chemicals and drugs that can also have side-effects. Our products are always natural and vegan.

Yes! Men can absolutely use VEGAMOUR serums and many men have had success with our products. 

Take a few drops of hair serum and apply directly to the scalp. Use your fingers or scalp massager to work the serum into the scalp to disperse the serum. You can spot treat if you have a particular area of concern, or treat the entire scalp.

Apply once daily to a clean scalp. If you use dry shampoo, or don't wash your hair daily, apply before adding dry shampoo or other products, and be sure that you do apply the serum when your scalp has been freshly cleaned. 

A bottle of GRO Hair Serum will last most people for about a month. Some people spot treat, in which case, it will last longer. 

Our serums are vegan and natural, and are very gentle. However, everyone is different, and some people are sensitive to some natural ingredients. If you are concerned about how your body will react to our serum, we recommend doing a spot test on your inner arm to check for sensitivity. If you don't like the serum for any reason, please contact customer service who will be happy to help you. 

Like any beauty product, your results will last as long as you continue to use the product.

 

For hair serums like GRO Hair Serum, as that is the growth cycle is longer, you'll see your hair return to its natural state in a few months after discontinuing use. 

 

If you stop using the lash or brow serum, things will return to their natural state in about a month, since that's the length of a growth cycle. The serum works on your existing lashes and brows, and as all hair grows in cycles, once the hairs shed naturally you'll see your results fade.

If you're using VEGAMOUR lash or brow serums, you can expect to see results in about 6-8 weeks, if you're applying the serum twice daily and avoiding oil-based products around the application area.

VEGAMOUR hair serums take 3-4 months to show results when applied once daily. The growth cycles for hair are much longer than they are for lashes or brows, so it does take longer to see results. If you'd like help troubleshooting your results, let us know! We're happy to help. 

No. Our hair serums do not contain any oil, so it will not make your hair feel greasy. Also — a little goes a long way. Apply a few drops at a time and massage into your scalp.

We get this question a lot. Here's what we know for sure. We have customers of every age group who have used our products successfully and have had great results.

 

If you read through the customer reviews , you'll find testimonials and pictures from women who had great results after losing their gorgeous pregnancy hair, and women who used our products during and after going through menopause, as well as much later in life.

 

As for medical conditions like alopecia, Hashimotos or other conditions that can cause hair loss, since we're not doctors, we can't give you any specific recommendations. But if you scroll through the reviews, you'll see feedback from customers with a variety of medical challenges who experienced great results.

 

We'd love for you to try out our serums— we stand behind all of our products. So if you try it, and don't love it, contact customer service who will be happy to help resolve this with you. 

Yes! The most important thing is to get the serum to your scalp, and to apply regularly. Applying on the cleanest scalp possible will get the best results, and here are some things that you can do to improve your results.

Apply the serum to a clean scalp, preferably after washing and towel (or blow!) drying.

Apply the serum at night so that the serum can work during your body's natural restorative process.

After applying the serum, massage it into your scalp with fingertips (not nails!) to increase circulation and improve penetration. 

GRO Revitalizing Shampoo and Conditioner are free of synthetic fragrances or fillers, which can be toxic irritating to hair and skin. All scents are made from 100% pure essential oils that smell great and are also packed with various health benefits for your hair, skin and mood! 

GRO Revitalizing Shampoo and Conditioner are gentle formulas designed for daily use. However, like skin, every hair type is different, and you know your hair best. We recommend you get to know the best wash cadence for your hair and what it tolerates. 

Yes, Karmatin™, a true hero ingredient found in GRO Revitalizing Shampoo and Conditioner and GRO+ Advanced Replenishing Shampoo and Conditioner, is designed to deeply nourish, repair, smooth and protect hair, ultimately strengthening strands and helping to prevent further breakage. 

Shipping & Returns

We definitely want you to be happy with your purchase, so if you'd like to return or exchange it, we're here to help. Click here to get started. You will need your order number to get started.

United Kingdom
Standard Delivery (2-3 working days)
£2.95 Standard Delivery Cost
Subscription orders ship for free
Orders over £50.00 ship for free

Express Delivery (Next working day)
£4.95 Express Delivery Cost, Order before 3pm for next day delivery
Restrictions apply, this service is not available on Bank Holidays
Note: Delivery is only available in England, Wales, Scotland
During busy period's some Express Delivery services may be temporarily unavailable
 

Our UK website ships to the UK only. If you are outside of the UK please go to our global website here. From there, we ship almost everywhere. We ship to the United States, US Territories, and many, many other countries. Currently, we ship to Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Canada, Czech Republic, Denmark, Fiji, Finland, France, Germany, Hong Kong, Iceland, Indonesia, Ireland, Isle of Man, Italy, Japan, Jersey, Kuwait, Luxembourg, Malaysia, Mexico, Monaco, Netherlands, New Caledonia, New Zealand, Norway, Poland, Portugal, Qatar, Saudi Arabia, Singapore, South Africa, Sweden, Switzerland, Taiwan, Thailand and United Arab Emirates. We're adding new countries to our list all the time, so it's possible we might ship to you even if it's not in the list above! Add any item to your cart and go to the checkout page. If your country is in the "country" drop-down menu, we'll ship to you! 

This depends on your hair goals! If you goal is hair growth, consistency is vital for supporting the health of your scalp and strands. Subscribing to your VEGAMOUR essentials is handy, fuss-free way to achieve this consistency with the added benefit of a generous saving. You can purchase any VEGAMOUR product as a one-time purchase without the commitement of a subscription.

So easily! From the customer portal you can swap your subscription to a different product, reschedule a shipment, skip a shipment, and update your billing and shipping information. Our customer support team can also help you customize the delivery cadence to meet your needs - simply contact the team here.

Subscribers can swap the product on subscription, reschedule a shipment, skip a shipment, and update billing and shipping information directly from the account portal. You can request to cancel by emailing our customer support team at here. To avoid future charges, please cancel 5 business days prior to renewal.

You may have canceled your subscription after it was already processed and shipped. If you don't believe this was the case, please reach out to our customer support team here . You can check the status of all your subscriptions in the account portal.

Subscriptions

Yes. A discount code can be added to a subscription order by going to your account portal , selecting "Edit" on the subscription you would like to apply a discount to. Please note that the subscription will not show updated pricing in the account portal, but you will receive a pop-up saying "Success" if the discount code has been successfully applied.

Yes! We are committed to the highest levels of service for our subscribers. All subscribers can change the frequency of a subscription at any time by reaching out to our customer support team. Simply contact our customer service team here.

Absolutely! You can add as many products as you would like to your subscription, but please note that not all products have the same delivery cadence - subscription delivery cadences vary between 30, 60, and 90 days. If you would like to alter the delivery cadence of any subscription, or synchronize the delivery dates, you can reach out to our customer service team at any time here.

Other

Marula oil is a clean, luxurious oil that's naturally packed with antioxidants and omega fatty acids.  Learn more about it in our blog. 

 

Unlike most brands, our Marula oil is wild-harvested by hand, and cold-pressed and gently filtered without heat or chemicals.